Ayuk IT Solution – Return & Refund Policy
Effective Date: 01-01-2025
1. Scope & Purpose
This policy applies to all products sold by Ayuk IT Solution, located at 24 Kruis Street, Marshalltown, Johannesburg CBD. It sets out your rights and our commitments regarding returns, replacements, refunds, and exchanges.
2. Legal Basis
We comply with the Consumer Protection Act (CPA) 68 of 2008, which includes:
- The implied warranty of quality: goods must be of good quality, free from defects, fit for their intended purpose, usable and durable for a reasonable period. SERR Synergy+2CGSO+2
- The right to return defective or unsafe goods within 30 minutes after delivery if they do not meet those standards. DML Law+2Meyer & Partners Attorneys+2
- The right to refunds, replacements, or repairs if goods fail these criteria, at no cost to you. Honest Money+2CGSO+2
3. Returns, Refunds & Exchanges
| Situation | What you must do | What Ayuk IT Solution will do |
|---|---|---|
| Defective product (item is damaged, faulty, or not working as promised) | Inform us within 7 days of discovering the defect; keep original packaging and accessories; provide proof of purchase. | We will inspect the item. If defect is confirmed, we will repair, replace, or refund you at no extra cost. |
| Goods not meeting stated purpose (you told us what you need, but product fails to meet that purpose) | Contact us within 10 business days after delivery, with description and evidence. | We will offer a replacement, refund, or repair, depending on stock and feasibility. |
| Change of mind (you just decide you don’t want the item) | Must be returned unused, in original packaging, with all accessories; contact us within 7 days of purchase. Note: transport/return costs are your responsibility. | If item is returned in saleable condition, we will refund the purchase price minus any handling fee (if applicable). |
| Incorrect product delivered | Notify us within 24 hours of receipt; retain item in its original condition. | We will arrange collection and deliver the correct item or refund you if item is not available. |
4. Refund Process
- Once approved, refunds are made via the same payment method used when buying (cash, card, EFT).
- Processing time: up to 7 business days after we receive and approve the returned item.
- If shipping/transport costs are involved in the return (for example for change of mind), those costs may be deducted from the refund.
5. Conditions That May Void Return Rights
Returns or refunds may be refused if:
- The product is tampered with, modified, or misused.
- Warranty or manufacturer’s seals are broken.
- The original packaging, manuals, or accessories are missing or damaged.
- The defect or damage is caused by misuse, neglect, or accident.
6. Warranty & Manufacturer Guarantees
- Products may carry manufacturer warranties. We will facilitate warranty claims, where applicable.
- The warranty does not cover damage from improper use, accidents, or unauthorized alterations.
7. Contact Information
If you believe your item qualifies for a return or refund, please contact us:
Ayuk IT Solution
24 Kruis St, Marshalltown, Johannesburg, 2197
Phone: 078 298 2439
Email: info@ayukit.co.za
8. Additional Notes
- The policy does not cover repairs, as Ayuk IT Solution does not provide repair services.
- We aim to resolve return/refund issues fairly and quickly in accordance with South African law.