1. Shipping Coverage
- We deliver across Johannesburg, Gauteng, and nationwide within South Africa.
- Deliveries outside Johannesburg CBD may take longer depending on courier availability.
2. Delivery Methods
- In-Store Pickup: Free collection available at 24 Kruis St, Marshalltown, Johannesburg CBD during business hours.
- Local Delivery (Johannesburg CBD & Surrounds): Standard delivery within 1–2 business days after payment confirmation.
- National Delivery (South Africa): Orders delivered via trusted couriers within 3–5 business days.
3. Shipping Fees
- In-Store Pickup: Free.
- Johannesburg CBD & Gauteng Deliveries: From R80 (flat rate).
- National Deliveries: Rates depend on weight, size, and courier charges. Costs will be displayed at checkout.
- Free delivery may apply on selected promotions or bulk orders (announced on our website).
4. Order Processing
- Orders are processed within 24 hours after payment confirmation.
- Orders placed on weekends/public holidays will be processed the next business day.
5. Tracking & Notifications
- Once shipped, you will receive a tracking number via email/SMS.
- Customers can track deliveries through our courier partner’s platform.
6. Delays
- While we aim to deliver on time, delays may occur due to:
- Public holidays or weekends
- Courier delays
- Out-of-stock items
- If delays occur, we will notify you immediately and provide updated timelines.
7. Damaged or Incorrect Orders
- If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
- We will arrange for return shipping at no cost and send a replacement or refund.
8. Contact Us
For shipping or delivery queries, please contact:
Ayuk IT Solution
24 Kruis St, Marshalltown, Johannesburg, 2197
info@ayukit.co.za
078 298 2439
www.ayukit.co.za